Shipping Policy

What shipping costs

Shipping is complimentary on every order, with no minimum spend and no surcharge for size or weight. There is no separate handling fee, no charge that appears only at the last step of checkout, and no threshold you have to reach first. The total shown on the checkout page is the total you pay.

Where we ship

We ship within the United States only. That includes all fifty states, the District of Columbia, and Puerto Rico. We ship to residential addresses, business addresses, and PO boxes.

We do not ship to addresses outside the United States, we cannot ship to APO or FPO addresses, and we cannot ship to international freight forwarders. An order placed for delivery outside the United States will be cancelled and refunded in full.

When your order goes out

Orders are packed at our fulfillment facility at 5071 Ball Rd #4026, Cypress, CA 90630. Orders placed before 2:00 PM Central Time on a business day are packed the same day. Anything after that, and anything placed at a weekend or on a public holiday, is packed the next business day.

Once the carrier collects the parcel you will get a second email with a tracking number. If that email has not arrived within two business days of your order confirmation, call 844-640-2300 and we will find out where it is.

How long it takes

Most orders arrive three to seven business days after dispatch, depending on how far the parcel has to travel from California. Transit time is the carrier’s, not ours, and severe weather or a national holiday can add a day or two. The tracking number is always the most accurate answer to where a specific parcel is.

Multi-item orders

Several purchase options include more than one item — multiple bottles, multiple pairs, or a pair with a bottle. These ship together in a single parcel unless we tell you otherwise. If one part of an order is temporarily out of stock we will contact you to ask whether you would rather wait for a single shipment or have the available part sent straight away.

If a parcel is lost or arrives damaged

If tracking has not moved for five business days, contact us and we will open a trace with the carrier. If a parcel is confirmed lost we will send a replacement or refund you in full, whichever you prefer.

If a parcel arrives damaged, photograph the outer box before you unpack any further and email the photographs to support@oravellewellnessproworks.com. That photograph is what lets us claim against the carrier, and it means we can replace the order without asking you to send the damaged one back.

Wrong address

We ship to the address exactly as you enter it at checkout, so it is worth reading it back before you place the order. If you spot a mistake, call 844-640-2300 immediately — if the parcel has not been collected we can still correct it. Once a parcel has been collected we cannot redirect it, and a parcel returned to us as undeliverable is refunded under our Refund Policy once it arrives back.

Returns

You have 30 days from the date your order is received to request a return. Authorized returns go to 5071 Ball Rd #4026, Cypress, CA 90630. The full terms are in our Refund Policy, and the address is set out on the Fulfillment Address page.

Questions about a shipment

Maryline LLC
Customer service: 844-640-2300
Email: support@oravellewellnessproworks.com
Monday through Friday, 9:00 AM to 6:00 PM Central Time